Help Center

Browse the categories or search for a product, pick a unit (250g, 500g, 1kg, carton, etc.), add it to your cart, confirm your address at checkout, choose a payment method, and place the order. You will receive an order confirmation page with a tracking link.

No. You can order a single item if you like — the delivery fee is calculated per kilometre from the nearest stocked store regardless of order size.

No account is required to place an order. Signing up makes future checkouts faster, lets you save addresses, view past orders, and keeps your wishlist in sync across devices.

You can cancel or edit an order while it is still in the "Pending" state from the order tracking page or by contacting our support on WhatsApp. Once the order is dispatched it can no longer be edited but you can still refuse delivery at the door.

Cash on Delivery (COD) is the default. JazzCash, Easypaisa, and direct bank transfer are also accepted at checkout. We do not store card details on our servers.

Yes. You inspect your order before paying. If anything is missing, damaged, or incorrect you can refuse delivery and you will not be charged.

No. The total you see at checkout — products plus delivery fee — is the final amount you pay. The server validates every line item against the catalog price before placing the order.

We currently deliver across Bahawalpur and other major cities including Multan, Lahore, Karachi, Islamabad, and Rahim Yar Khan. See the Delivery Cities page for the full list and the areas covered in each city.

Most orders placed before the local evening cut-off are delivered the same day. Orders placed after the cut-off, or in areas slightly outside the city limits, are usually delivered the next working day.

The delivery fee is charged at Rs 50 per kilometre from the nearest stocked store to your address. The exact fee for your specific address is calculated and shown in your cart before you confirm the order — there are no surprise charges.

Yes. After placing an order you receive a tracking link. The link shows the order status (Pending → Confirmed → Dispatched → Delivered) and updates live once a rider is assigned.

You have 7 days from delivery to return any product if it is damaged, expired, wrong, or below expectation. Open a return request via WhatsApp support and the rider will pick the item up from your address.

Refunds for online payments (JazzCash, Easypaisa, bank transfer) are processed within 3-5 working days of the rider collecting the returned item. For Cash on Delivery returns, the refund is paid back as store credit or bank transfer at your choice.

Perishables that have been opened, and personal-care items where the seal has been broken, cannot be returned for hygiene reasons. Damaged or wrong items are always returnable regardless of category.

On the sign-in page, click "Forgot password" and enter the phone number registered to your account. You will receive a one-time code on WhatsApp or SMS to set a new password.

Sign in and go to Account → Addresses. You can add multiple addresses and pick the default one used at checkout.

Open a request via the Contact page and our support team will close your account within 7 working days. Order history is retained as long as required by Pakistani tax law and then permanently deleted.