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Returns & Refunds Policy

Quick Delivery Pakistan offers a 7-day return window from the date of delivery. The policy below explains what can be returned, who pays, and how refunds are processed.

Return window

You have 7 days from the date of delivery to open a return request. The window starts on the day the rider marks the order as delivered.

What can be returned

  • Damaged, dented, or visibly defective items.
  • Expired products at the time of delivery.
  • Wrong items (different product, brand, or unit than ordered).
  • Unopened packaged groceries within the return window.

What cannot be returned

  • Opened or partially used perishables.
  • Personal-care items where the safety seal has been broken.
  • Items past the 7-day window.

Pickup & fees

Returns for damaged, expired, or wrong items are picked up free of charge. For other returns (change of mind, ordered the wrong size) a Rs 50 per kilometre pickup fee applies — the same rate as forward delivery.

Refund processing

Refunds for online payments are processed within 3-5 working days after the rider has collected the items. Cash on Delivery refunds are issued as store credit or via direct bank transfer at your choice.

How to open a return

Message our support team on WhatsApp with your order ID, the items you want to return, and a photo if the item is damaged. We confirm the return, assign a rider, and pick the items up from the delivery address.

Common questions

What is the return window?
You have 7 days from the date of delivery to open a return request. Returns opened after this window cannot be accepted.
Which items can be returned?
Damaged, expired, wrong, or visibly defective items are always returnable. Unopened packaged groceries can also be returned within the return window. Opened perishables and personal-care items with a broken seal cannot be returned for hygiene reasons.
Who pays for return pickup?
For damaged, expired, or wrong items, return pickup is free. For other returns (change of mind, ordered the wrong size, etc.) a Rs 50 per kilometre pickup fee applies — the same rate as forward delivery.
How do I open a return?
Message our support team on WhatsApp with your order ID, the items you want to return, and a photo if applicable. A rider is assigned to pick the items up from your address.
When do I get my refund?
Refunds for online payments (JazzCash, Easypaisa, bank transfer) are processed within 3-5 working days once the rider has collected the items. For Cash on Delivery orders, the refund is paid out as store credit or as a direct bank transfer at your choice.